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Returns and complaints

Returns and complaints

Return of goods according to Polish law you can make up to 14 days from the date of receipt of goods. Due to the specific nature of the products of the Confectionery, please refer to the “Right of withdrawal”.

Return/complaint procedure

  • Print the form for returning/reclaiming the goods (any form available online or a handwritten statement of withdrawal from a remote contract) and fill in all items. Return/recommendation without a written statement will not be accepted.
  • Place the return/complaint form with the goods in the shipping box or envelope.
  • Return of goods can be made via the Polish Post or any courier company. The cost of return shipping is on the buyer’s side. Please remember to keep the tracking number for tracking the package.
  • Send the parcel to the following address: ALEJA COMMISSION EDUKACJI NARODOWEJ 97/U7 02-777 Warsaw Mazowieckie
  • We would appreciate advance notice of the returned/recommended merchandise via wa**************@fi*****.pl

Return conditions and exceptions

The right of withdrawal from a distance contract does not apply to the Consumer in the case of certain contracts, such as non-refabricated items manufactured to the Consumer’s specifications, items delivered in sealed packaging that cannot be returned for health or hygiene reasons, items that are perishable or have a short shelf life, and services provided with the Consumer’s express consent.

Payment refund and claim processing time

The refund for the returned/refunded goods will be made within 14 days after the acceptance of the return or the positive resolution of the complaint. In case of online payment, traditional transfer or payment card, the refund will be transferred to the corresponding bank account. The complaint processing time is 1-2 days.

Right of withdrawal

  • The right to withdraw from a contract concluded at a distance does not apply to the Consumer with respect to the Contract:
    in which the subject of performance is a non-refabricated thing, produced according to the specifications of the Consumer or serving to meet his individualized needs (individually prepared cakes, especially cakes, where the inscriptions on the cake, the choice of taste and size is an individual matter. Cakes are sold on an individual, personalized order);in which the subject of performance is an item supplied in sealed packaging, which after opening the package cannot be returned for health protection or hygienic reasons, if the packaging has been opened after delivery;in which the subject of the performance is an item that is perishable or has a short shelf life;for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the performance that after the Seller’s performance will lose the right to withdraw from the Agreement.